Refund Policy
Effective Date: 01 Jan 2025

At Phalsutra, we are committed to providing a satisfying shopping experience. This Refund Policy outlines the conditions and process for refunds on purchases made through https://phalsutra.com (“the Site”).

Eligibility for Refunds

  • Refunds are applicable for items that meet the following conditions:
    • The item is defective, damaged, or incorrect upon delivery.
    • The item is returned in its original condition, unused, and with all original packaging and tags intact.
    • Refund requests are made within the specified timelines.

Refund Timelines

  • Refund Request Period:
    Refund requests must be initiated within 7 days of receiving the order.

  • Return Shipping Period:
    Items approved for return must be shipped back within 5 days of refund approval.

  • Refund Processing Time:
    Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

Non-Refundable Items

The following items are not eligible for refunds:

  • Perishable goods, such as food or flowers.
  • Personalized or custom-made items.
  • Items marked as final sale or non-returnable at the time of purchase.

Refund Method

  • Refunds will be issued to the original payment method used at checkout.
  • In cases where the original payment method is unavailable, store credit may be provided instead.

How to Request a Refund

  1. Contact Us:
    Email us at support@phalsutra.com with your order number and details of the issue.
  2. Provide Evidence:
    Attach photos or videos of the damaged or defective item, along with the original receipt or proof of purchase.
  3. Approval Process:
    Once your refund request is reviewed and approved, you will receive a confirmation email with further instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping method for returns to ensure safe delivery.

Delayed or Missing Refunds

  • If your refund has not been received within the stated timeframe:
    1. Check with your bank or payment provider, as processing times may vary.
    2. If the issue persists, contact us at support@phalsutra.com.

Changes to Refund Policy

Phalsutra reserves the right to update this Refund Policy at any time. Continued use of the Site after any updates constitutes acceptance of the revised policy.

Contact Us
For any refund-related inquiries, please email us at support@phalsutra.com.